About Smartway Cleaning

Many years experience offering exceptional service

We have thought a lot about what it means to provide outstanding customer service. And so, we created our Customer Service Vision – not just a theoretical concept but something that all of our employees truly believe and practice in their work.

Smartway Cleaning Customer Service Vision

Supporting our customers in a way that’s ethical, effortless and friendly.

ETHICAL

We always conduct ourselves in a principled and transparent way.

EFFORTLESS

We believe in facilitating customer solutions quickly and easily.

FRIENDLY

We’re emotionally invested in your outcomes and success and we show it.

Smartway Cleaning only hires staff that are aligned with our Customer Service Vision and who demonstrate that they are strong in areas like diligence, problem solving and punctuality.

We firmly believe that if staff can fully express our shared vision and have the opportunity to demonstrate their own personal strengths whilst they are carrying out their job, the outcome will be better.

Work done with sensitivity and care by our highly dedicated staff

A business philosophy that focuses on quality, reliability and transparency

Our business maxim is ‘Quality, reliability and transparency in all things.’

We set our benchmarks high because we know that’s what it takes to get the best possible outcomes for our clients.

QUALITY

Our goal is to exceed your expectations.

RELIABILITY

We’re always on time and we always meet our deadlines.

TRANSPARENCY

No hidden information, no hidden agendas.